What is the difference between an item bought from SharafDG-MarketPlace and an item bought through SharafDG.com?
SharafDG-MarketPlace is an online shopping platform where both individual merchants/sellers as well as retail stores sell their products online via SharafDG.com.
SharafDG-marketplace items are prefixed with a “MKTP” tag to differentiate them from the normal products which starts with the brand name. The short description below the product title also say “MarketPlace product” to show that it is a marketplace item.
Our sellers at SharafDG-Marketplace have to adhere to the same high standards of service and authenticity of their advertised merchandise. Basically you receive what you have bought according to the advertised item.
As always, our Customer Service Team is there to help with any issue or problem faced, and we aim to get any complaint or concern you may have resolved as quickly as possible, and to your satisfaction.
Returns & Cancellations
If the item arrives dead/faulty
If your item is faulty or not in working condition due to a product defect or not functioning as it is supposed to - then you can still return it. We will arrange a pickup of the item to be returned to the seller. The seller will check the complaint and see if it is genuine. Upon their confirmation we will process the refund of the money back to your credit card.
Within 3 days of receiving the item(s):
If you wish to return the item after receiving it, you have up to three (3) days to do so, so long as the item is in the same condition as received and with the original packaging intact.
We understand that sometimes you might change your mind on a bought item, If after making the purchase online and you still have not received the item, you could still cancel your order. If you have paid through electronic means (Credit or Debit card, other payment cards) then the money would be refunded, but due to individual card providers, the amount may take time to reflect in your card statement.
In all circumstances you can contact the Customer Service Team through the Contact Us page for a return of an item or refunds.
The item will be checked for the packing conditions and if it is still in sellable condition, the money will be refunded back to you.
After 3 days from receiving the item(s):
If there is nothing wrong with the item and you just want to return it, please note that some individual sellers do not accept a product back after the three (3) days have passed although we can contact the seller on your behalf to try and arrange such a return however that is dependent on their acceptance and policies.
Shipping fees will be deducted from the amount, but you will receive a refund for the balance. This fee will be waived if the item was not as advertised, defective or not functioning as advertised. So basically if it is a return because you have simply changed your mind then the shipping fees will be retained by SharafDG-MarketPlace and we just refund you amount paid for the item(s).
You will be refunded the shipping fees for returned items not in proper working condition or faulty and/or defective.
Guarantee and/or Warranty is offered on items sold on SharafDG-MarketPlace
There are different types of sellers on SharafDG-MarketPlace and hence different Warranty offers. Please read the offer note against each item listed carefully to understand the individual seller’s policies and procedures. If the item(s) bought is from. For Marketplace sellers it depends on the individual sellers and store policies according to the offer note displayed against every item. SharafDG-MarketPlace is not responsible for those items however as a buyer you have several recourses for any complaints in regards to individual sellers.
I think the item I bought might not be a genuine item , what can I do?
SharafDG-MarketPlace does not tolerate any fake items to be displayed by any of its sellers and strict action will be taken against any seller should this happen. Our Customer Service Teams will investigate thoroughly any such complaint and the selling of fake or banned items could lead to a seller’s blacklisting and closure of his/her store.
Can I return it and get a refund?
If after the three(3) days No Questions Asked return period has elapsed, and you item deemed fake, then absolutely yes, so long it is in its original condition and with the original packaging intact, and you can do so via the Customer Service Team through the Contact Us page or filing a complaint requesting a return.
I filed my complaint and contacted your Customer Services and nothing has happened yet?
Firstly, we apologise for the delay. Every complaint filed or issue sent to Customer Services is logged and remains open until full satisfactorily resolution. We work in partnership with all or buyers and sellers to resolve matters speedily, however at times due to complexity of an issue it might require longer to resolve. But rest assured that your case or complaint is not ignored and is being worked on.
But a complaint I had was closed by the seller and I am still not happy or satisfied?
Your complete satisfaction is our primary goal, and you can still re-open the complaint or contact the Customer Service Team through the Contact Us page.
I need to speak directly with a seller/buyer, how can I do that?
Normally this is done via our Customer Services Team through the Contact Us page, however you also have an option to file a complaint directly against an order you made and a seller must respond to you. Failing that you could also escalate the matter to the Customer Service Team.